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Terms of Trading

Title of goods remain property of Creamore Mill until paid for in full. Pro-forma invoices will be issued before a credit application has been approved (first orders). Accounts held on a strict 30 days credit are subject to credit approval (subsequent orders). Interest may be charged on credit overdue. International accounts are held on a pro-forma basis. Prices in GBP. 

Orders submitted through this website are deemed to be correct upon checkout. Carriage costs indicated at checkout apply to UK mainland deliveries only, and any surcharges will be confirmed by us before we despatch the order.   

Delivery Information

Shipping and Returns Policy

Payments (UK)

Payments to be made by BACs (our bank information will be provided with your pro-forma invoice or after checkout). Please contact us if you are unable to send payments by direct bank transfer.

Payments (International, pro-forma invoice)

NB: PLEASE INSTRUCT YOUR BANK OR FOREIGN EXCHANGE COMPANY TO PAY THE FULL INVOICE AMOUNT WITH ALL FEES AND CHARGES PAID

We recommend using Transferwise to reduce banking fees and delays. Check for currencies available and get your first transaction free via the following link: http://transferwise.com/u/6bbd2 

Currency: GBP (only). Our IBAN and SWIFT information will be detailed on each pro-forma invoice.

Currency: EUR (for payments from the EU only). Please request an EUR invoice with alternative IBAN and SWIFT information.

Export shipping notes: Creamore Mill can arrange delivery door-to-door air freight (incoterm DAP) at cost by pro-forma invoice. We recommend an order value above £250 to keep the shipping cost competitive. Orders over £250 will also receive an £11 discount on the shipping cost. Alternatively, if you have your own freight forwarding agent, we can accept collections or deliver to any UK address or port (incoterm FCA) under our standard carriage terms (free on orders above £250 or £11 below).   

Stockists

Creamore Mill stockists are displayed at creamore.co.uk/stockists.html. This information is only maintained periodically. Creamore Mill does not routinely verify listings – please contact us for details.

Designed and Made at Creamore Mill

Creamore Mill holds ownership of all copyright and design rights.