Shipping and Returns
NOTE: The following information applies to deliveries for trade orders only.
Carriage paid discount applies on order values above £250 (ex VAT). Orders below £250 value attract a carriage charge of £11.00 (ex VAT). Charges vary for delivery outside the UK mainland but discounts still apply. Normal lead time is around 7 days from written order confirmation, subject to stock availability. Most deliveries are put on a next working day delivery service. Please call if you require urgent delivery.
Creamore Mill can arrange delivery door-to-door air freight (incoterm DAP) at cost, quoted at the time of pro-forma invoice. For most destinations we recommend a minimum order value above £250 to keep the shipping cost competitive. Orders over £250 will also receive an £11 discount on the shipping cost.
Alternatively, if you have your own freight forwarding agent, collections can be made by appointment or we can deliver to any UK address or port (incoterm FCA) under our standard carriage terms (free on orders above £250 or £11 below).
All deliveries made using a courier service require a signature. Please check the total number of packets received matches the schedule, spot check each packet delivered and sign for as damaged/missing when necessary. Any shortages, damages or faults must be reported within 5 working days from delivery.
Collections must be arranged by appointment. Creamore Mill is not responsible for collected goods once they leave the workshop, but orders can be packaged for secure courier transit by request.
In the unusual event of products arriving damaged or faulty, we may request photographs to help rectify any problems. Please retain original packaging. We may also arrange to collect faulty or damaged goods for repair or inspection, and these must be re-packaged for safe transit.
Creamore Mill does not routinely accept returns other than as outlined above. Mistakes can happen though, and we will consider returns within 30 days of delivery. We will only accept returns agreed in writing. Restocking fees may apply and carriage costs may be charged to reimburse any carriage paid discounts. Any returns are routinely credited to account upon safe arrival and accepted as saleable stock. Banking charges may apply on refunds issued. Creamore Mill is not responsible for the transit of returned goods and we advise you to package securely, use additional packaging and a tracked delivery service.