Terms & Conditions

Terms of Trading

Title of goods remain property of Creamore Mill until paid for in full. Pro-forma invoices will be issued before credit application has been approved (first orders). Accounts held on a strict 30 days credit are subject to approval (subsequent orders). Interest may be charged on credit overdue. International accounts are held on a pro-forma basis. Prices in GBP. 

Orders submitted through this website are deemed to be correct upon checkout. Carriage costs indicated at checkout apply to UK mainland deliveries only, and any surcharges will be confirmed by us before we despatch an order.   

Delivery Methods

All deliveries made using a courier service require a signature. Please check the total number of packets received matches the schedule, spot check each packet delivered and sign for as damaged/missing when necessary. Any shortages, damages or faults must be reported within 5 working days from delivery. 

Collections may be arranged in advance. Creamore Mill is not responsible for collected goods once they leave the workshop, but orders can be packaged for secure courier transit by request.

UK Delivery

Carriage paid discount applies on order values above £250 (ex VAT). Orders below £250 value attract a carriage charge of £11.00 (ex VAT). Charges vary for delivery outside the UK mainland but discounts still apply. Normal lead time is around 7 days from written order confirmation, subject to stock availability. Most deliveries are put on a next working day delivery service. Please call if you require urgent delivery.

International Delivery

Creamore Mill can arrange delivery door-to-door air freight (incoterm DAP) at cost, quoted at the time of pro-forma invoice. For most destinations we recommend a minimum order value above £250 to keep the shipping cost competitive. Orders over £250 will also receive an £11 discount on the shipping cost.

Alternatively, if you have your own freight forwarding agent, we can accept collections by appointment or deliver to any UK address or port (incoterm FCA) under our standard carriage terms (free on orders above £250 or £11 below).   

Returns

In the unusual event of products arriving damaged or faulty, we may request photographs to help rectify any problems. Please retain original packaging. We may also arrange to collect faulty or damaged goods for repair or inspection, and these must be re-packaged for safe transit. 

Creamore Mill does not routinely accept returns other than as outlined above. Mistakes can happen though, and we will consider returns within 30 days of delivery. We will only accept returns agreed in writing. Restocking fees may apply and carriage costs may be charged to reimburse any carriage paid discounts. Any returns are routinely credited to account upon safe arrival and accepted as saleable stock. Creamore Mill is not responsible for the safe transit of returned goods and we advise you to take due precaution. Banking charges may apply on refunds issued.

Payments (UK)

Account Name: Creamore Mill
Account Number: 90114499 
Sort Code: 20-77-85 
Bank: Barclays Bank PLC, Leicester, LE87 2BB, UK

Barclays PINGIT - Short Code: PINGITSWM108

(CHEQUE - Payable to 'CREAMORE MILL')

Payments (International, pro-forma invoice)

NB: PLEASE INSTRUCT YOUR BANK OR FOREIGN EXCHANGE COMPANY TO PAY THE FULL INVOICE AMOUNT WITH ALL FEES AND CHARGES PAID

We recommend using Transferwise to reduce banking fees and delays. Check for currencies available and get your first transaction free via the following link: http://transferwise.com/u/6bbd2 

Currency: GBP

Account Name: Creamore Mill
SWIFT CODE: BARCGB22
IBAN Number: GB67BARC20778590114499
Account Number: 90114499
Sort Code: 20-77-85
Bank: Barclays Bank PLC, Leicester, LE87 2BB, UK

Export shipping notes: Creamore Mill can arrange delivery door-to-door air freight (incoterm DDU) at cost by pro-forma invoice. We recommend an order value above £250 to keep the shipping cost competitive. Orders over £250 will also receive an £11 discount on the shipping cost. Alternatively, if you have your own freight forwarding agent, we can accept collections or deliver to any UK address or port (incoterm FCA) under our standard carriage terms (free on orders above £250 or £11 below).   

Stockists

Creamore Mill stockists are displayed at creamore.co.uk/stockists.html This information is maintained periodically. Creamore Mill does not routinely verify listings - please check your information and location is mapped correctly.

Designed and Made at Creamore Mill

Creamore Mill holds ownership of copyright and design rights.